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ÃÖÇö°æ:Choi Hyun-Kyung
ÇÏ¿µ¹Ì:Ha Yeong-Mi/¾ç½Â°æ:Yang Seung-Kyoung
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Abstract
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¸ñÀû : º» ¿¬±¸ÀÇ ¸ñÀûÀº º¸°Ç¼Ò¿¡ ±Ù¹«ÇÏ´Â º¸°ÇÀÇ·áÁ÷ Á¾»çÀÚÀÇ °¨Á¤³ëµ¿, ÀÚ±âÈ¿´É°¨, ¼ÒÁøÀÇ °ü°è¸¦ ÆľÇÇÏ°í, À̵éÀÇ °¨Á¤³ëµ¿°ú ÀÚ±âÈ¿´É°¨ÀÌ ¼ÒÁø¿¡ ¿µÇâÀ» ¹ÌÄ¡´Â ¿äÀÎÀ» ÆľÇÇÏ¿© ¼ÒÁøÀ» °¨¼Ò½Ãų ¼ö ÀÖ´Â È¿°úÀûÀÎ ÁßÀç ÇÁ·Î±×·¥ °³¹ßÀÇ ±âÃÊÀڷḦ Á¦°øÇϴµ¥ ÀÖ´Ù.
¿¬±¸¹æ¹ý : Gµµ 10°³ º¸°Ç¼Ò¿¡ ±Ù¹«ÇÏ´Â º¸°ÇÀÇ·áÁ÷ Á¾»çÀÚ 166¸íÀ» ´ë»óÀ¸·Î ÀÚ°¡ÀÀ´ä½ÄÀ¸·Î ±¸Á¶ÈµÈ ¼³¹®Áö¸¦ ÀÌ¿ëÇÏ¿© ÀڷḦ ¼öÁýÇÏ¿´´Ù. ÀÚ·áºÐ¼®Àº t-test ȤÀº one-way ANOVA, Pearson¡¯s correlation coefficient, ´Ü°èÀû ȸ±ÍºÐ¼®(stepwise multiple regression)À» ÀÌ¿ëÇÏ¿© ºÐ¼®ÇÏ¿´´Ù.
¿¬±¸°á°ú : º¸°ÇÀÇ·áÁ÷ Á¾»çÀÚÀÇ ¼ÒÁø¿¡ ¿µÇâÀ» ¹ÌÄ¡´Â ¿äÀÎÀº °¨Á¤³ëµ¿ÀÇ ÇÏÀ§¿µ¿ª Áß ¡®°¨Á¤ºÎÁ¶È ¹× ¼Õ»ó¡¯, ¡®Á¶Á÷°¨½Ã ¹× ¸ð´ÏÅ͸µ¡¯ÀÌ¿´À¸¸ç, ¿¬·É, ÀÚ±âÈ¿´É°¨À¸·Î ³ªÅ¸³µÀ¸¸ç, ¼ÒÁø¿¡ ´ëÇÑ ÀÌµé ¿äÀÎÀÇ ¼³¸í·ÂÀº 39%¿´´Ù.
°á·Ð : º¸°ÇÀÇ·áÁ÷ Á¾»çÀÚÀÇ ¼ÒÁøÀº ÀÚ±âÈ¿´É°¨ÀÇ ¿µÇâÀ» ¹ÞÀ¸¹Ç·Î À̸¦ ¹ÙÅÁÀ¸·Î ÀÚ±âÈ¿´É°¨À» ÁõÁø½Ãų ¼ö ÀÖ´Â ÇÁ·Î±×·¥ °³¹ßÀÌ ÇÊ¿äÇÏ´Ù. ¶ÇÇÑ º¸°ÇÀÇ·áÁ÷ Á¾»çÀÚÀÇ ¼ÒÁøÀº °¨Á¤ºÎÁ¶È¿Í °¡Àå °ü°è°¡ Å« °ÍÀ¸·Î ³ªÅ¸³µÀ¸¹Ç·Î ±Ù·ÎÀÚÀÇ °¨Á¤ºÎÁ¶È¸¦ °¨¼Ò½Ãų ¼ö ÀÖ´Â ´ëÃ¥À̳ª ÇÁ·Î±×·¥ ¸¶·ÃÀÌ ÇÊ¿äÇÏ´Ù.
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Purpose: The purpose of this descriptive, cross-sectional study was to examine relationships among emotional labor, self-efficacy, and burnout of employees in public health centers. Factors that influence burnout of workers were also assessed.
Methods: One hundred sixty six workers in public health centers completed a pack of self-report questionnaires. Collected data were analyzed using descriptive statistics, t-test, one-way ANOVA along with Scheffe test, and stepwise multiple regression.
Results: Employees in public health centers seemed to experience emotional labor to some extent. There were statistically significant differences in burnout depending on the age of workers. Employees¡¯ burnout had a positive relationship with emotional labor and a negative relationship with self-efficacy. Factors influencing burnout of employees in public health centers were emotional dissonance, surveillance & monitoring of organization, age, and self-efficacy.
Conclusion: Considering the findings from this study, health care providers need to develop effective interventions which increase the level of self-efficacy and decrease certain types of emotional labor for employees in public health centers and to help them effectively manage burnout.
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KeyWords
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°¨Á¤³ëµ¿, ¼ÒÁø, ÀÚ±âÈ¿´É°¨
Emotional labor, Burnout, Self efficacy
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¿ø¹® ¹× ¸µÅ©¾Æ¿ô Á¤º¸
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µîÀçÀú³Î Á¤º¸
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